Creating an account in boboli is very simple. In the upper right hand side of the web page, go to the”LOGIN”section.

A tab will appear in which we request a username and password; and below where it says, “IF YOU ARE NOT REGISTERED YET, REGISTERHERE, click on the underlined word, it will take you to a second screen where you introduce your personal data. Remember to save it to complete the process.

Congratulations, you have created your account. Welcome to the boboli Club where you can enjoy the advantages of belonging to the boboli family.

You don’t want to belong to the boboli club? Simply write to us atinfo@boboli.esor call us at +34 93 758 99 09 from Monday to Thursday from 9:00 to 14:00 and on Fridays from 9:00 to 13.00, and we will attend to your request.

Do you not remember the password? Or do you want to change it? Go to the LOGIN section of the web page on the upper right hand part of the screen.

Select the optionFORGOTTEN PASSWORD, enter the email address you registered with and “click” on SEND LINK TO RESET PASSWORD.

You will receive an email with a link to recover it. Enter the new password and rewrite it in the CONFIRMATION box to reset it.

If you do not receive an email, check your spam folder. If it is not there, contact our Customer Service.

Remember that the password must contain a minimum of 6 characters. We recommend that you use special characters like “$” or “%”, among others, to make it stronger.

Check the email address you have provided us has no mistakes in it. If the email you have entered is correct and you still do not receive it in your inbox, check to see if it is in your spam folder.

Once you know it has not reached you as spam either, write to us atinfo@boboli.esor call us at +34 93 758 99 09 from Monday to Thursday from 9:00 to 14:00 and on Fridays from 9:00 to 13.00 and we will look into the matter.

To change the registration email, go to the website with your current email and password. Go to MY ACCOUNT/MY PROFILE where you can change any personal data. If you have forgotten your password, you will be given the option of creating a new one when you log in.

To register your son’s/daughter’s data, sign in to the website with your email and password and do so in MY ACCOUNT/MY PROFILE. Remember, you can add or modify any data in your account from MY ACCOUNT/MY PROFILE in the online store.

In the upper right hand corner of each image is a heart; click on it to add one or several garments to your wish list. To view the wish list, click on the heart that appears beside the shopping cart.

You can select the sizes you need and process your order from your wish list. You can also receive a copy of your list via email; simply give us the email address where you want it sent.

The option for subscribing to our communications or unsubscribing if you do not wish to receive them anymore is within the NEWSLETTER tab in MY ACCOUNT. All you have to do is tick or untick the box SUBSCRIBE TO NEWSLETTER and SAVE it.

When you subscribe to our website, you become a member of the boboli Club. From that moment on until you notify us to the contrary, we will inform you promptly about upcoming promotions and events besides sending you exclusive discounts for being a member.

Belonging to the boboli Club pays off! Register and we will give you a welcome gift with your first purchase.

In addition, we will send you a 10% discount voucher each year for the birthday/s of your child/children, gift you a 5% discount voucher every six months for undiscounted purchases, plus you will enjoy exclusive promotions.

We will give you the welcome gift with your first purchase in boboli once you are registered in our website and belong to the boboli Club.

We don’t have a special membership card in boboli. Simply identify yourself with the email address you used to register to enjoy the advantages of the Club.

If you want to place your order via the website, just write the code in the first step of the process in the DO YOU HAVE A PROMOTIONAL CODE box. Once entered, the discount will be applied to your order automatically.

Vouchers can be used only once and have a specific expiry date.

Check if it has been entered correctly, leaving no spaces before or after.

If your code is made up only of digits, without any letter, it might be a gift card code that must be entered in the final step of the buying process where it says GIFT CARD.

If it still doesn’t work, contact us via email atinfo@boboli.es, indicating the promotional code so that we can revise it and resolve your petition at the earliest.

You can acquire a gift card in our online store, through the followinglink.

You can use a gift card in any of our boboli stores (in Spain) or in our online store.

No, the Gift Card can be used only in stores (located in Spain) and in the boboli website of the country of issue.

If you have a gift card, enter the 12-digit code in the final step of the buying process where it says GIFT CARD. It does not expire, so use it until you finish the balance.

No, the sum available is only the initial amount placed in it.

You can consult the balance of your gift card as well as your valid vouchers by signing in with your username and password, going to MY ACCOUNT, and in this section to VOUCHERS-GIFT CARD.

Your Gift Card could be rejected for one of the following reasons: you do not have any balance left in it or some data has been entered incorrectly. Check you have filled in all the required boxes correctly.

No. The balance of the card will not be refunded or exchanged for cash.

No. Gift cards do not have an expiry date.

It is sent 15 days before the child’s birthday, as long as the latter has been registered in advance.

Birthday bonuses that coincide with the sales are automatically transferred to the first fortnight of the following month, from 1st to 15th March/September.

If the child’s birthday coincides with a sale and you want to acquire garments of the new season, let us know so that we can change the date on the bonus to enable you to use it earlier. In this case we will need to know the discount code you received in order to make the change.

The discount code is sent automatically once in six months (January and July) for 5% of the total cumulative amount of purchases made.

The calculation will cover all purchases that have no discount applied.

If we are obliged to cancel your order for lack of stock, we would send the voucher back to you so that you can use it at a later date.

In case of a return, only the actual price paid for the returned garment will be refunded, excluding the amount of the discount voucher.

In the online store, once you sign in with your email and password, the prices you see already include the additional discount.

Through the online store. To return an order you must identify yourself in the online store and follow the steps in the MY ACCOUNT/RETURNS section. After verifying all your data, we will send you a returns label and instructions on how to proceed.

If you have bought something as a guest, you can process a return from the links to be found in the order confirmation email.

The period for returns is 30 calendar days from the date the order was received.

All returns are free for the customer.

Shipping costs will not be refunded. Only those garments received in our warehouse in perfect condition and with their original labels will be refunded. A copy of the delivery note must be included inside the package, with the garments being returned ticked on it.

Garments being returned must be in perfect condition and have their original labels. Returning swimwear is accepted so long as the protective packaging is intact, so also the safety seals or protection devices. Intimate apparel (knickers and boxer shorts) cannot be changed or returned in accordance with article 103 e) of the Royal Legislative Decree 1/2007, of 16th November, approving the Law of Consumers and Users, as they are not considered apt for returning once the seals have been broken after delivery of the goods because the protection of health or hygiene can no longer be assured.

If you have a gift ticket and want to return a garment, contact us indicating the order number and the collection address.

We will send you a returns label and the steps to be followed. The refund will be in the form of a voucher to spend in the online store.

Check that the period of 30 calendar days for processing returns counted from the date of delivery of the order has not passed.

If that is not the case, contact Customer Service by sending an email toinfo@boboli.esindicating the order number, collection address, preferred time (morning or evening) and contact telephone number.

The Gift Card is not needed. When the returned item arrives we will refund the corresponding amount in the same card.

We do not change items in the online store. You must follow the process for returning items and place a new order for the desired item.

When processing returns through the online store, once the return is approved the sum of the returned items will be refunded using the same payment method employed when purchasing the order.

The returns process of an order takes approximately 7 working days from the date of collection. Once the return has been processed, you will receive an email confirming the same. The period for receiving the refund can vary depending on the payment method used and the banking entity. If it is not in your bank extract, we recommend you contact your bank.

Remember that if you used a credit card to pay for the purchase, the refund will not appear in your extract until the end of the month, but it will have been added to the credit of the same. The same applies if the payment was made using PayPal. You can consult the latter’s website for more details.

Please contact Customer Service by sending an email toinfo@boboli.es, indicating the order number and stating the reason of your request, we will answer you as soon as possible.